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Frequently Asked Questions

What do you do?

aWe provide hotels the ability to integrate Amazon Echo into their hotel room experience. Guests can speak with our Virtual Butler to order amenities, room service, answer questions about the hotel, etc.

What is Amazon Echo?

aAmazon Echo is a hands-free speaker you control with your voice. In addition to our custom built skill, Echo connects to the Alexa Voice Service to play music, provide information, news, sports scores, weather, and more—instantly. All you have to do is ask. Echo has seven microphones and beam forming technology so it can hear you from across the room—even while music is playing. Echo is also an expertly tuned speaker that can fill any room with 360° immersive sound. When you want to use Echo, just say the wake word “Alexa” and Echo responds instantly.

How long does it take install hotel butler?

aIt takes no more than five minutes to install Echo and enable the Virtual Butler. After this one-time installation, the Virtual Butler is available immediately and ready to take orders at any time.

Where are incoming orders presented?

aOur solution can be integrated with your current Property Management System (PMS). You also have the option of using our dashboard to track any incoming order or request.

Does your service support Google Home?

aOur service is not currently supported on Google Home, but we are definitely interested and looking into making it available in the near future. Please follow us on twitter @getsmarthotel to keep up with the latest news and releases.

What countries do you support?

aOur service is available in countries where Amazon Echo is allowed. If you are able to purchase and install Amazon Echo in your country then you can also run our service.

Contact Us

We can be contacted through phone or email. Someone from our team will happily respond asap. Please visit our contact us page from more info.


We are happy to assist you with any questions that you might have. Our support team is always available.

Office Hours

Our office hours are flexible and we can work with you on setting up the best time to meet with you. We also work on weekends.